Please contact me at addalittlethread@gmail.com with any questions or special requests and I'll do my best to help. Personalised items cannot be returned, however, I will strive to make sure you're 100% happy with your experience in shopping with me. As I embroider and pack everything on demand, please allow up to 2 weeks to receive your order but I will do my best to work as quickly as possible - let me know if you need it by a specific date. Thank you, Millie x